Privacy Policy

We respect your privacy and are committed to protecting any personal information you share with us. This policy outlines how we collect, store, and use your data in accordance with the UK GDPR and Data Protection Act 2018.

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1. Information We Collect

We may collect:

• Your name, phone number, and email address

• Home or property address (for service purposes)

• Payment information (processed securely and never stored)

• Any additional information you provide in communications

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2. How We Use Your Data

We use your data to:

• Arrange and provide cleaning services

• Communicate about bookings, updates, or changes

• Send invoices and payment reminders

• Respond to enquiries or complaints

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3. Sharing Your Data

We do not sell or share your data with third parties, except:

• If legally required (e.g., by law enforcement)

• If using secure third-party tools (e.g., for invoicing or marketing) under GDPR-compliant agreements

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4. Data Storage & Security

• We store your information securely using password-protected systems.

• We keep your data only as long as necessary to fulfil services or legal requirements.

• You have the right to request, correct, or delete your data at any time.

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5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to processing for marketing purposes

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