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Terms & Conditions - Banchini Cleaning

1. Bookings & Payment

  • All bookings must be confirmed in writing (email, SMS, or WhatsApp).

  • One-off cleans require payment on the day of service, unless agreed otherwise.

  • For regular services, weekly or monthly invoicing must be agreed in writing before services commence.

  • We accept payment via bank transfer, or other methods as agreed.

  • Late payments beyond 7 days of invoice may incur a late fee of 5%, unless agreed in writing otherwise.

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2. Cancellations & Rescheduling

  • You may cancel or reschedule your clean with at least 48 hours’ notice.

  • Cancellation fees may be applicable when under 48 hours' notice is given depending on the circumstance.

  • We will always try to reschedule where availability allows.

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3. Access to Property

  • Clients must ensure clear and safe access to the property at the agreed time.

  • Any access issues (e.g., wrong keys or gate codes) that prevent the clean will be considered a missed clean and may be charged in full.

  • If an alarm system is in place, please provide disarm instructions in advance.

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4. Client Responsibilities

  • It is the client’s responsibility to ensure that the property is safe, secure, and fit for our staff to work in.

  • Please inform us of any pets, allergies, or hazards before we begin.

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5. Satisfaction & Re-Clean Policy

  • We take pride in our work. If you are dissatisfied with any part of the service, please contact us within 24 hours.

  • We do not offer refunds if contact is not made within 24 hours, but we will revisit and re-clean where appropriate and agreed.

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6. Liability & Insurance

  • We are fully insured for public liability and employee liability.

  • Accidents are rare, but any damage must be reported within 24 hours of the service.

  • We cannot be held responsible for pre-existing issues, wear and tear, or poorly installed fixtures.

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7. Hot Tub Cleaning

  • Clients must inform us of any known issues, including filtration faults, leaks, or imbalanced chemicals before the clean.

  • We clean according to safe hygiene standards but are not liable for hot tub malfunction or user misuse.

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Terms & Conditions - Banchini Rose

1. Booking & Payment

  • If your booking is within 7 days, full payment is required to confirm your setup.

  • Bookings made beyond 7 days will require full payment 7 days prior to your booking.​

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2. Cancellation Policy

  • Cancellations made 48 hours or more in advance will receive a 100% refund.

  • Cancellations made less than 48 hours before the setup are non-refundable.

  • In the rare event that we must cancel due to unforeseen circumstances, you will receive a full refund.

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3. Additional Notes

  • Our styling may vary slightly depending on room layout and materials.

  • Clients must advise of any allergies or sensitivities (e.g., rose petals).

  • All décor items are for visual purposes and must be used responsibly (e.g., not suitable for young children or pets).

  • The set up is on a rental basis and is not to be kept.

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